What We Build Doesn't Stop Working the Day We Hand It Over.
Every build is bundled with an ongoing subscription that keeps it running, keeps it current as the business changes, and keeps your team actually using it. Pulled directly from the same tier structure your build recommendation is scoped from — nothing here can drift from what you'd actually see.
Base
Keeping It Running
- Hosting and uptime for their system
- Security updates and patching
- Daily data backups
- Fixing what breaks
- Response time: 2 business days
Keeping It Current
- 2 hours of included work per month — covers minor content and settings changes
Keeping It Used
- New staff trained on the system as needed
- Documentation kept current
- Quarterly system review
Access
- Up to 10 user seats included
- Email support
Growth
Keeping It Running
- Hosting and uptime for their system
- Security updates and patching
- Daily data backups
- Fixing what breaks
- Response time: next business day
Keeping It Current
- 6 hours of included work per month — covers changes, dashboard and report adjustments, and automation maintenance and fixes
Keeping It Used
- New staff trained on the system as needed
- Documentation kept current
- Quarterly system review
Access
- Up to 25 user seats included
- Priority email support
Pro
Keeping It Running
- Hosting and uptime for their system
- Security updates and patching
- Daily data backups
- Fixing what breaks
- Response time: same business day
Keeping It Current
- 12 hours of included work per month — covers changes, new automation builds, dashboard and report adjustments, and integration maintenance
Keeping It Used
- New staff trained on the system
- Documentation kept current
- Monthly system review
Access
- Up to 50 user seats included
- Phone and scheduled call support
Enterprise
Keeping It Running
- Hosting and uptime for their system
- Security updates and patching
- Daily data backups
- Fixing what breaks
- Response time: same day, with a dedicated contact
Keeping It Current
- 24 hours of included work per month — covers changes, new automation builds, ongoing development work, and multiple integrations maintained
Keeping It Used
- New staff trained on the system
- Documentation kept current
- Monthly system review
- Advanced dashboards and reporting
Access
- Unlimited user seats
- Dedicated support contact
Custom
Scoped and quoted individually for larger or more complex operations.
Support Tier Is Scoped By the Business Assessment
Your recommended tier and price are part of your build recommendation — matched to your team size and how much ongoing work the assessment found you actually need.